Return Policy


You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, less shipping and gift-wrapping charges.

Due to health reasons, we do not offer refunds or exchanges on products where the packaging has been opened.

Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.

IMPORTANT: Products purchased during Flash Sales, Deals of the Day or with any kind of Coupons (With Exclusion of Introductory Coupons, such welcome15) are NOT Returnable nor Refundable for any Reason.

Return Instructions – 4 Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return guidelines below.

  1. Obtain your Return Merchandise Authorization number (RMA#) by completing our web-form click here
  2. Return any unopened merchandise in its original condition, including original packaging within 30 days of receipt. You are welcome to keep your free samples or gifts with purchase – those are yours!
  3. If you still have it, please include a copy of your packing slip along with your RMA# click here.
  4. Mail your return to:

Italy Best Coffee
135 Spagnoli Rd, Melville, NY 11747

Returns will be processed and refunds will be issued within five business days of receipt.

All products are subject to inspection by Italy Best Coffee staff. Returns that do not meet the above criteria or are returned without an RMA# may be returned to customer or destroyed upon request.

Please Note: If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 7 business days) at or by calling +1 (855) 230-8177, Monday to Friday - From 8 AM to 8 PM (EST), Saturday and Sunday – From 8 AM to 5 PM (EST)